Salama
Salama is the brand of Islamic Arab Insurance Company, a takaful (Islamic insurance) company based in Dubai and listed on the Dubai Financial Market. It sells home contents takaful, plus car, health, life and travel cover.
Salama's audited accounts say it was in non-compliance with solvency regulations during 2025 and was AED 41.2 million short of its solvency capital requirement at 31 December 2025. At 30 June 2026 it reported a surplus of AED 111.6 million over that requirement, after raising AED 155 million through a sukuk that converted into shares. Its accounts to 30 September 2026 repeat the June figures because the September solvency position was not yet final.34
Out of 5 from 2,505 Google reviews across 4 offices
An average is not a sign of trust. Read recent reviews yourself before you decide.
What customers sayWhat customers say about Salama
Salama averages 3.5 out of 5 across 2,505 Google reviews of its UAE offices, read 5 Nov 2026. Offices range from 2.4 to 3.9. Those reviews cover everything it sells, not only home insurance.
Read the Google reviews for each office
Salama home insurance
Home Content Takaful covers contents, personal belongings and liability in four levels. The product page names them Bronze, Silver, Gold and Diamond. The flyer names them Silver, Gold, Platinum and Diamond.
| Product | Type | What it is |
|---|---|---|
| Home Content Takaful | Home contents | Contents up to AED 50,000, AED 100,000, AED 200,000 or AED 500,000 by level.1 |
| Cover | With this insurer | Details |
|---|---|---|
| Jewellery inside the home | Depends on cover | AED 5,000, AED 7,500, AED 15,000 or AED 50,000 by level.2 |
| Occupier’s personal and employer’s liability | Depends on cover | AED 750,000 on the two lower levels, AED 1,000,000 on the two higher ones.2 |
| Tenant’s liability | Depends on cover | AED 100,000, AED 200,000 or AED 250,000 by level.2 |
| Fatal injury cover | Included | AED 50,000 on every level.2 |
| Accidental damage to contents | Included | The flyer lists accidental damage to contents for specified perils, with fire and allied perils, on every level.2 |
| Loss of rent and alternative accommodation | Included | Listed in the plan’s covers.1 |
| Domestic helper | Optional extra | Death and permanent total disability AED 30,000, medical AED 7,500, repatriation AED 7,500. AED 90 a year per person.2 |
| Excess | Included | AED 350 each and every loss on contents and on personal belongings.2 |
Published prices
- The domestic helper extension costs AED 90 a year per person, as shown in Salama’s flyer.2
Policy documents
- Home Content Takaful flyerProduct flyer
About Salama
- Legal name
- ISLAMIC ARAB INSURANCE COMPANY 'SALAMA'
- Founded
- 19798
- Type
- Takaful insurer. Takaful is Islamic insurance: customers pay into a shared pool, and losses are shared across that pool.15
- Owner
- A listed company. The Dubai Financial Market shows Humana Holding Limited with 26.00%, Eshraq Investments PJSC with 24.23% and Goldilocks Investment Holding 1 Limited with 5.77% on 5 November 2026.18
- Listed on
- Dubai Financial Market, ticker SALAMA, listed 16 September 20058
- Headquarters
- Spectrum Building, Oud Metha, Dubai9
- UAE branches
- Three branches listed on its site: Dubai head office, Abu Dhabi and Sharjah9
- Also sells
- Health, Life, Savings and investments, Home, Travel, Corporate cover6
- Central Bank
- Listed in the Central Bank of the UAE register, September 2026, number 175
Financial strength
Salama was below the required UAE solvency level at the end of 2024 and 2025. It cut its share capital and raised AED 155 million in 2026, and reported a solvency ratio of 154% at 30 June 2026.
| Agency | Grade | Covers | Date |
|---|---|---|---|
| S&P Global Ratings | BBB-, Developing7 | UAE company | 24 Apr 2026 |
Awards
- Salama says it won Best General Takaful Provider UAE from Global Banking & Finance Review, 202514
- Salama says it won Best Takaful Provider from MEA Finance Awards, 202514
- Salama says it won Best Takaful Provider UAE from International Business Magazine Awards, 202514
- Salama says it won Most Trusted Islamic Insurance Brand from Global Brands Magazine Awards, 202514
News and official actions
- Official action
The Department of Health, Abu Dhabi issued a violation of AED 100,000 over health insurance rules, particularly claims management or dealings with healthcare providers. Salama's 2025 governance report says it was fully settled. Its 2025 accounts show fees and penalties paid of AED 2 thousand.14
- Official action
The Department of Health, Abu Dhabi issued violation VIO-2025-057 of AED 10,000 over contracts with healthcare providers. Salama's 2025 governance report says it was fully settled. Its 2025 accounts show fees and penalties paid of AED 2 thousand.14
- Nine-month profit reaches AED 50.7 million
The board approved accounts to 30 September 2026 showing group profit of AED 50.7 million, against AED 11.1 million a year earlier.12
- Half-year profit of AED 28.3 million
Salama reported a solvency ratio of 154% at 30 June 2026.16
- New chairman elected
Humaid Mohammad Obaid Alqutami was elected chairman at a board meeting on 2 July 2026.13
- Capital restructuring completed
AED 155 million of convertible sukuk bought by Eshraq Investments and Humana Holding became new shares, alongside a capital reduction of about AED 456 million.11
- S&P affirms BBB- rating
S&P kept the rating at BBB- with a developing outlook, which means it could go up or down over the next two years.7
Contact Salama
- Phone043577000
- Toll free800725262
- Emailinfo@salama.ae
- Complaints emailcomplaints@salama.ae
- ComplaintsOpen complaints page
- HoursCustomer service 9am to 6pm, Monday to Friday
- Head office4th Floor, Block A, Spectrum Building, Oud Metha, Sheikh Rashid Road, P.O. Box 10214, Dubai
Branches (3)
| Branch | Address | Phone |
|---|---|---|
| Head office, claims department and customer service centre | 4th Floor, Block A, Spectrum Building, Oud Metha, Sheikh Rashid Road, Dubai | |
| Abu Dhabi branch | Office 101, First Floor, Makeen Tower, Tourism Club Area, Al Zahiya, Abu Dhabi | |
| Sharjah branch | 2nd Floor, Mega Mall, next to du office, Sharjah |
Common questions
What does Salama home insurance cover?
Home Content Takaful covers accidental damage to contents for specified perils, locks and keys, contents temporarily removed, loss of rent and alternative accommodation, occupier’s and tenant’s liability, fatal injury, and personal belongings including jewellery.2
How much contents cover can I get from Salama?
Four levels: up to AED 50,000, AED 100,000, AED 200,000 or AED 500,000.1
Does Salama cover a domestic helper?
As an option, at AED 90 a year per person, with death and permanent total disability of AED 30,000 and medical reimbursement of AED 7,500.2
What do Salama reviews say?
On Google, Salama’s UAE offices average 3.5 out of 5 across 2,505 reviews, as of 5 November 2026. The reviews cover everything it sells, not only home insurance, so read recent ones that mention home claims.
Sources
18
1Salama, Home Content Takaful. Last checked 12 Nov 2026. Source document: Home Content Takaful
2Salama, Home Content Takaful flyer. Last checked 12 Nov 2026. Source document: Home Content Takaful flyer
3Salama, Consolidated financial statements for the year ended 31 December 2025. Last checked 11 Nov 2026. Source document: Consolidated financial statements for the year ended 31 December 2025
4Salama, Interim condensed consolidated financial statements, 30 September 2026 (unaudited). Last checked 11 Nov 2026. Source document: Interim condensed consolidated financial statements, 30 September 2026 (unaudited)
5Central Bank of the UAE, CB Register September of 2026. Last checked 4 Nov 2026. Source document: CB Register September of 2026
6Salama Insurance, Auto Takaful page. Last checked 5 Nov 2026. Source document: Auto Takaful page
7S&P Global Ratings, Research Update: Salama/Islamic Arab Insurance Co. P.S.C. BBB- ratings affirmed, outlook developing, 24 April 2026. Last checked 5 Nov 2026. Source document: Research Update: Salama/Islamic Arab Insurance Co. P.S.C. BBB- ratings affirmed, outlook developing, 24 April 2026
8Dubai Financial Market, Islamic Arab Insurance Company PJSC company profile. Last checked 5 Nov 2026. Source document: Islamic Arab Insurance Company PJSC company profile
9Salama Insurance, Contact page. Last checked 5 Nov 2026. Source document: Contact page
10Salama Insurance, H1 2026 letter to shareholders. Last checked 5 Nov 2026. Source document: H1 2026 letter to shareholders
11Salama Insurance, SALAMA Completes Restructuring, Restores Financial Strength, Shifts to Growth. Last checked 5 Nov 2026. Source document: SALAMA Completes Restructuring, Restores Financial Strength, Shifts to Growth
12Salama Insurance, Interim financial statements, nine months to 30 September 2026. Last checked 5 Nov 2026. Source document: Interim financial statements, nine months to 30 September 2026
13Salama Insurance, Appointment of Humaid Mohammad Obaid Alqutami as Chairman. Last checked 5 Nov 2026. Source document: Appointment of Humaid Mohammad Obaid Alqutami as Chairman
14Salama Insurance, Integrated Report 2025. Last checked 5 Nov 2026. Source document: Integrated Report 2025
15Salama Insurance, About Takaful page. Last checked 5 Nov 2026. Source document: About Takaful page
16Salama Insurance, SALAMA Delivers Second Consecutive Profitable Quarter as H1 2026 Performance Demonstrates Continued Progress. Last checked 5 Nov 2026. Source document: SALAMA Delivers Second Consecutive Profitable Quarter as H1 2026 Performance Demonstrates Continued Progress
17Eshraq Investments PJSC via ADX, Form for disclosing a transaction with a related party, 4 March 2026. Last checked 5 Nov 2026. Source document: Form for disclosing a transaction with a related party, 4 March 2026
18Dubai Financial Market, Islamic Arab Insurance Company PJSC top shareholders. Last checked 5 Nov 2026. Source document: Islamic Arab Insurance Company PJSC top shareholders
- Owner
- Propertyinsurance.ae research team
- Last review
- Next review due
- 11 May 2027
- Status
- Published