Sukoon Insurance
Sukoon Insurance is a Dubai-based insurer that started in 1975 and was called Oman Insurance Company until January 2024. Mashreq Bank owns about 65% of it and its shares trade on the Dubai Financial Market. Its home product is Home Umbrella.
Out of 5 from 3,572 Google reviews across 7 offices
- Trustpilot1.674 ratings
An average is not a sign of trust. Read recent reviews yourself before you decide.
What customers sayWhat customers say about Sukoon Insurance
Sukoon Insurance averages 3.9 out of 5 across 3,572 Google reviews of its UAE offices, read 5 Nov 2026. Offices range from 1.8 to 4.5. Those reviews cover everything it sells, not only home insurance.
Read the Google reviews for each office
Sukoon Insurance home insurance
Home Umbrella is sold online for owners and tenants. Buildings and contents are insured to the values in your schedule, with liability limits set on the product page.
| Product | Type | What it is |
|---|---|---|
| Home Umbrella | Buildings and contents | Buildings only, contents only, or both, with optional personal belongings cover.1 |
| Cover | With this insurer | Details |
|---|---|---|
| Owner’s legal liability to the public | Included | AED 3,000,000 in aggregate, with buildings cover.1 |
| Occupier’s personal and employer’s liability | Included | AED 3,000,000, with contents cover.1 |
| Tenant’s liability | Included | Up to AED 1,000,000, with contents cover.1 |
| Removal of debris | Included | AED 10,000 per claim and in aggregate.1 |
| Water and cooling installations | Included | AED 10,000.1 |
| Empty home | Included | Cover continues while the home is unoccupied for up to 60 days a year.1 |
| Personal belongings and valuables | Optional extra | Accidental damage to belongings, valuables and portable equipment, to the value in your schedule.1 |
| Domestic help | Optional extra | Cover for your liabilities to your househelp at an extra cost.1 |
Policy documents
- Home Umbrella claim formClaim form
How to claim with Sukoon Insurance
- Claims phone, 800 SUKOON800 785666
- Claims emailgeneralinsuranceclaims@sukoon.com
- Claim onlineOpen claim page
Steps
- Sukoon says it tries to pay eligible claims within 5 working days of receiving the required documents.2
Not happy with a claim? Complain to Sukoon Insurance at complaints@sukoon.com first. How to complain about a home insurer.
About Sukoon Insurance
- Legal name
- Sukoon Insurance PJSC
- Founded
- 19755
- Type
- Conventional insurer, listed by the Central Bank of the UAE as a national insurance company. Sukoon Takaful PJSC is a separate company with its own register entry, listed as takaful.14
- Owner
- Mashreq Bank held 64.76% of the shares at 31 December 2025. Sukoon is a subsidiary of the bank.7
- Listed on
- Dubai Financial Market, ticker SUKOON10
- Headquarters
- Omar Bin Al Khattab Street, next to Al Ghurair Mall, Deira, Dubai4
- UAE branches
- Seven UAE offices are listed on the website: three in Dubai (Deira, Dubai Outsource Zone, Al Ghusais) and one each in Abu Dhabi, Sharjah, Ajman and Ras Al Khaimah. The 2025 Integrated Report says 5 branches.4
- Also sells
- Health, Life, Home, Travel, Personal accident, Boat, Business and commercial18
- Previous name
- Oman Insurance Company P.S.C., until Jan 20246
- Central Bank
- Listed in the Central Bank of the UAE register, September 2026, number 93
Financial strength
For 31 December 2025 the Integrated Report gives a solvency ratio of 275%. The September 2026 accounts show lower own funds for the same date.
Awards
Recent news
- Sukoon reports AED 438.4 million profit before tax for nine months
Up from AED 303.2 million a year earlier. Insurance revenue was AED 5.4 billion.9
- Moody's affirms Sukoon's A2 rating
The outlook is stable.12
- S&P reaffirms Sukoon's A rating
The outlook is stable, and the rating also extends to its subsidiary Sukoon Takaful.11
- Sukoon reports 2025 results
Gross written premiums passed AED 7 billion and profit before tax was AED 428 million.8
- Chief executive Jean-Louis Laurent Josi steps down
Hammad Khan became interim CEO.16
Contact Sukoon Insurance
- Phone+971 4 233 7777
- Toll free800 785666
- Emailservice@sukoon.com
- Complaints emailcomplaints@sukoon.com
- ComplaintsOpen complaints page
- HoursBranches: Monday to Friday, 8am to 5pm. Call centre: Monday to Friday, 8am to 8pm, Saturday 8am to 5pm.
- Head officeOmar Bin Al Khattab Street, next to Al Ghurair Mall, Deira, P.O. Box 5209, Dubai
Branches (7)
| Branch | Address | Phone |
|---|---|---|
| Head Office, Deira | Omar Bin Al Khattab Street, next to Al Ghurair Mall, Deira, P.O. Box 5209 | 800 785666 |
| Back Office | Injaz Building, Block 1, 2nd Floor, Dubai Outsource Zone | 800 785666 |
| Al Ghusais | Al Ghusais Plaza Building, Office 210 and 211, 2nd Floor, Equator Office, P.O. Box 5209 | 800 785666 |
| Abu Dhabi | Salam Street, Al Markaziyah, Sheikh Nahyan Bin Khalifa Bldg. 126, P.O. Box 3335 | 800 785666 |
| Sharjah | Al Khan Corniche, Majestic Tower, Ground Floor, P.O. Box 1931 | 800 785666 |
| Ajman | Al Refaa 1 Building, Ground Floor, Sheikh Khalifa Bin Zayed Road, Al Nuaima 3 | 800 785666 |
| Ras Al Khaimah | Julphar Tower, 37th Floor (Office Building), Al Nakheel. The 11/2024 policy wording gives next to First Abu Dhabi Bank, Al Corniche Road, Al Dafan. | 800 785666 |
Common questions
What does Sukoon home insurance cover?
Home Umbrella covers buildings, contents or both, with owner’s liability of AED 3,000,000, occupier’s liability of AED 3,000,000 and tenant’s liability up to AED 1,000,000. Personal belongings and domestic help cover are optional.1
How do I claim on Sukoon home insurance?
Email generalinsuranceclaims@sukoon.com or call 800 SUKOON (785666). Send the claim form, proof of ownership, a police report and your policy schedule.2
Is Sukoon the same as Oman Insurance?
Yes. Sukoon Insurance was called Oman Insurance Company until January 2024.6
What do Sukoon reviews say?
On Google, Sukoon’s UAE offices average 3.9 out of 5 across 3,572 reviews, as of 5 November 2026. The reviews cover everything it sells, not only home insurance, so read recent ones that mention home claims.
Sources
18
1Sukoon Insurance, Home Insurance. Last checked 12 Nov 2026. Source document: Home Insurance
2Sukoon Insurance, Home Insurance Claim Process. Last checked 12 Nov 2026. Source document: Home Insurance Claim Process
3Central Bank of the UAE, CB Register September of 2026. Last checked 4 Nov 2026. Source document: CB Register September of 2026
4Sukoon Insurance, Contact us and branches. Last checked 5 Nov 2026. Source document: Contact us and branches
5Sukoon Insurance, About us. Last checked 5 Nov 2026. Source document: About us
6Sukoon Insurance, Oman Insurance Company P.S.C. changes legal name to Sukoon Insurance PJSC, 10 January 2024. Last checked 5 Nov 2026. Source document: Oman Insurance Company P.S.C. changes legal name to Sukoon Insurance PJSC, 10 January 2024
7Sukoon Insurance, Integrated Report 2025. Last checked 5 Nov 2026. Source document: Integrated Report 2025
8Sukoon Insurance, 2025 financial results, 29 January 2026. Last checked 5 Nov 2026. Source document: 2025 financial results, 29 January 2026
9Sukoon Insurance PJSC, file hosted by Argaam, Condensed consolidated interim financial information, nine months to 30 September 2026. Last checked 5 Nov 2026. Source document: Condensed consolidated interim financial information, nine months to 30 September 2026
10Dubai Financial Market, Sukoon Insurance PJSC financial reports. Last checked 5 Nov 2026. Source document: Sukoon Insurance PJSC financial reports
11Sukoon Insurance, Sukoon Insurance's A rating reaffirmed by S&P, 28 April 2026. Last checked 5 Nov 2026. Source document: Sukoon Insurance's A rating reaffirmed by S&P, 28 April 2026
12Moody's, United Arab Emirates insurance reports list. Last checked 5 Nov 2026. Source document: United Arab Emirates insurance reports list
13AM Best, AM Best Withdraws Credit Ratings of Oman Insurance Company P.S.C., 28 July 2023. Last checked 5 Nov 2026. Source document: AM Best Withdraws Credit Ratings of Oman Insurance Company P.S.C., 28 July 2023
14Central Bank of the UAE, CB Register September of 2026. Last checked 5 Nov 2026. Source document: CB Register September of 2026
15Intelligent Insurer, Winners and highly commended revealed at Intelligent Insurer's MENA Awards 2026. Last checked 5 Nov 2026. Source document: Winners and highly commended revealed at Intelligent Insurer's MENA Awards 2026
16Atlas Magazine, Jean-Louis Laurent Josi Resigns as CEO of Sukoon Insurance, 6 August 2025. Last checked 5 Nov 2026. Source document: Jean-Louis Laurent Josi Resigns as CEO of Sukoon Insurance, 6 August 2025
17Trustpilot, Sukoon reviews. Last checked 5 Nov 2026. Source document: Sukoon reviews
18Sukoon Insurance, Downloads and forms. Last checked 5 Nov 2026. Source document: Downloads and forms
- Owner
- Propertyinsurance.ae research team
- Last review
- Next review due
- 11 May 2027
- Status
- Published